Q: Do you deliver
outside of the UK?
A: Unfortunately due to high costs and problems with customs we
do not currently deliver outside of the UK
Q: Do you sponsor players?
A: We receive thousands of requests for sponsorship, but we are
unable to sponsor individuals. You need to contact the manufacturer
directly who will gain the benefit from the sponsorship.
Q: Do you produce a catalogue?
A: We are an online company and do not produce a catalogue. We
keep our website updated daily with the latest stock information
which would be impossible to do with a catalogue.
Q: Can I visit you?
A: You are welcome to visit our warehouse
to collect goods. Our opening hours are:
Monday to Friday: 09:30 - 17:00
Saturdays: 09:30 - 12 noon
We are closed on Sundays and Bank Holidays.
PLEASE NOTE, due to a
family wedding, we will be closed on Saturday July 12th
If you are coming
during the week, we will have more time to help you during the
afternoon as we are extremely busy processing internet orders
throughout the morning. Please look on our website prior to coming
to check stocks of what you would like to collect.
Our Address is:
Unit 25 Parkers Close, Downton Business Centre
Downton
Salisbury
Wiltshire, SP5 3RB
Turn off at the
roundabout on the A338 when you come into Downton. At the T-junction
turn left and then turn left again. We are the third unit from the
end on the right hand side. Look for number 25 as there is only a
small sign on the door.
Click here for a multimap
Q: Do you donate to charities or
raffles?
A: We have selected some local charities which we support and
due to the thousands of requests we receive we are unable to expand
our support any further.
Q: Why have I not received any
email from you since placing my order?
A: We always send an order confirmation email as soon as your
order has been placed as well as a dispatch email confirming when
and how your order was dispatched. Many people now have spam and
junk mail filters on their email systems and our emails are
sometimes wrongly filtered as spam. Please check any junk mail
folders you may have as our emails may well be in there. Many people
also mis-type their email addresses when ordering which means our
emails never reach you. Please be careful when entering your email
address.
Q: How do I amend or cancel an
order?
A: If you wish to amend or cancel an
order, this can be done any time before it is dispatched. Just let
us know by
clicking here.
Q: Can my order be delivered to a
different address?
We can deliver your order to another address within the UK but
you must specify the cardholders address on the appropriate page
when you checkout. This address is checked by your card company to
make sure it matches the records they have for you. Failure to
submit the correct details could delay your order.
Q; Why can I not contact you by
telephone?
A: As we are an Internet company, we are essentially a 'value'
retailer whose whole business is geared towards delivering great
products at even better prices, as efficiently as possible. By
investing in technology to streamline our internal procedures we've
been able to keep our prices low, which, when combined with our
ability to quickly process and deliver your orders, is the main
reason customers choose to shop online with us.
Electronic retailing is all about
empowering customers to serve themselves - in many cases more
efficiently and effectively than by traditional means. Following
the fine examples set by other leading Internet retailers, we firmly
believe we can satisfy the needs of our customers more readily via
electronic means, than we've historically been able to achieve with
a hybrid telephone and electronic approach. If you have an
enquiry which has not been answered above, please
click here. |
