FREQUENTLY ASKED QUESTIONS

Q: Why have I not received any email from you since placing my order?
A: We always send an order confirmation email as soon as your order has been placed as well as a dispatch email confirming when and how your order was dispatched. The most common reason for not receiving our emails is that your email was typed incorrectly when placing your order. If this was the case we will check your order against the email address you have just given and make any appropriate corrections. Rest assured your order will be on its way to you unless we notify you otherwise. It is also worth checking any spam or junk mail filters you may have incase our emails have been filtered as spam.

Q: How do I know if an item is in stock?
A: We use real-time stock control on our website so the stock level given on the product page is correct. In fact, our website won't allow you to order items which are out of stock unless it specifically says that the items is only ordered in on demand. You can therefore be confident that if we say it is in stock, it really is!

Q: How long does delivery take?
A: All items in stock are dispatched the same day if we receive your order before 2pm (Monday to Friday). Standard delivery normally takes around 1-3 working days or you can have your order delivered the next working day by selecting this option on the checkout. Please see the delivery information page on our website for more details on delivery times and costs.

Q: Where is my order?
A: If you have not yet received your order and are concerned about it's whereabouts, firstly check your dispatch email to see how it was sent. Deliveries made by DPD should arrive the next working day and can be tracked on their website using the consignment number given. If your order was sent by Royal Mail then there will be no tracking facility but your order will normally arrive in 1-3 working days. Occasionally orders sent by Royal Mail can take longer than this - sometimes up to 14 days in rare circumstances, but once the order has left us there is nothing that can be done to track the order. Virtually all delays experienced through Royal Mail occur when they have tried to deliver but no one was home. A call or visit to your local Royal Mail sorting office normally solves the problem as your parcel will probably be waiting there for collection or re-delivery. If your order has still nor arrived after 14 days then please email us again and we can investigate the delay with Royal Mail - they will not look into parcels which have been delayed by less than 14 days.

Q: How do I return or exchange an item?
A: Please complete a returns form on the contact us section of our website. This will guide you through the process of returning an item due to incorrect size, a fault, wrong item delivered or simply if you have changed your mind.

Q: Can my order be delivered to a different address?
A: We can deliver your order to another address within the UK but you must specify the cardholders address on the appropriate page when you checkout. This address is checked by your card company to make sure it matches the records they have for you. Failure to submit the correct details could delay your order.

Q: Can I visit you to make a purchase?
A: Yes, we are open between 09:30am and 5pm Monday to Friday and 09:30am to 12 noon on Saturday mornings. We are closed on Sundays and Bank Holidays. Please arrive at least 15 minutes before closing to allow adequate time to make your purchase. We recommend checking the stock levels on our website prior to leaving. Alliteratively you can order online and select 'Collect from Warehouse' from the delivery options and your order will be reserved for you and ready for collection during normal opening hours. Please see the 'Visit Us' page on our website for more detailed instructions on how to find us.

Q: Do you deliver outside of the UK?
A: Unfortunately due to high costs and problems with customs and lost packages we do not currently deliver outside of the UK

Q: Can you offer me further discounts for a large order or price match?
A: Our prices are typically discounted by at least 20% and we aim to offer an exceptional service to our customers in terms of price and fast delivery by holding everything in stock. We cannot improve any further on the prices listed on our website regardless of order size - many competitors may list items at a cheaper price but do not hold them in stock. We can only offer further discounts for bulk orders of teamwear with embroidery and all the prices are clearly listed on our website.

Q: How do I order embroidered teamwear?
A: After placing your order online please reply to this email attaching any logos which you would like printed or embroidered. We will then confirm everything in an email.

Q: How to I know what size to order?
A: This is a difficult question to answer without seeing you in person. If you are unable to try on goods elsewhere then we provide a size guide on our website to help you. All manufacturers sizes can vary so there is no way to give you a definite answer. As a guide to junior sizes a 7-9 year old would be a small boys, a 10-11 year old would be a boys or medium boys and a 12-14 year old would be a large boys or youths. Above this, adult sizes will apply and our size guide gives approximate chest and waist measurements. We also have a size guide available for cricket bats and hockey sticks which is dependant on height.

Q: Do you sponsor players?
A: We receive thousands of requests for sponsorship, but we are unable to sponsor individuals. You need to contact the manufacturer directly who will gain the benefit from the sponsorship.

Q: Do you produce a catalogue?
A: We are an online company and do not produce a catalogue. We keep our website updated daily with the latest stock information which would be impossible to do with a catalogue.

Q: Do you donate to charities or raffles?
A: We have selected some local charities which we support and due to the thousands of requests we receive we are unable to expand our support any further.